Introduction & Our Commitment to Your Privacy

At Guru Digital Solutions (“Company”, “We”, “Our”, “Us”), we are deeply committed to protecting the privacy, security, and confidentiality of every individual who visits our website, engages our services, or interacts with our brand in any capacity.

This Privacy Policy explains in clear, transparent language:

• What personal information we collect
• How we collect your information
• Why we collect and use your information
• How we store and protect your information
• Who we share your information with
• Your rights regarding your personal information
• How to contact us about privacy concerns

This Privacy Policy applies to our website at www.gurudigitals.in, all our digital marketing services, and all communication channels including email, WhatsApp, phone, and social media.

By using our website or engaging our services, you confirm that you have read, understood, and consented to this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our website and services immediately.

 Information We Collect

We collect two categories of information — information you provide directly to us, and information collected automatically when you use our website.

 Information You Provide Directly

Contact & Enquiry Information
When you contact us through our website contact form, WhatsApp, email, or phone — we collect:

• Full name
• Email address
• Phone number / WhatsApp number
• Business name and type
• City and location
• Service requirements and project details
• Budget information (where provided)
• Any additional information you voluntarily share

Client Account Information
When you engage our services as a client — we collect:

• Business registration details
• GST number (where applicable)
• Billing address and payment information
• Bank account or UPI details for refunds
• Login credentials for platforms we manage on your behalf
• Business goals, strategies, and confidential business information

Communication Records
We maintain records of:

• Email correspondence
• WhatsApp conversations
• Phone call notes and records
• Meeting notes and project briefs
• Feedback and review submissions
• Support requests and resolutions

 Information Collected Automatically

When you visit our website, we automatically collect certain technical information:

Device & Browser Information

• Device type (mobile, tablet, desktop)
• Operating system and version
• Browser type and version
• Screen resolution
• Device language settings

Usage & Analytics Information

• Pages visited and time spent
• Click patterns and navigation paths
• Referring website or search engine
• Search terms used to find our website
• Features and content accessed

Location Information

• Country and city (derived from IP address)
• Time zone
• Approximate geographic location

Technical Information

• IP address
• Cookie identifiers
• Session identifiers
• Cache and local storage data

 How We Collect Your Information

We collect your information through the following methods:

Direct Collection Methods

• Website Contact Forms — when you submit enquiries or consultation requests
• WhatsApp Messages — when you initiate or respond to WhatsApp communication
• Email Communication — when you send emails to our official addresses
• Phone Calls — when you call our business number
• Social Media — when you message, comment, or engage with our social profiles
• In-Person Meetings — when you attend consultations or business meetings
• Client Onboarding — when you complete our onboarding process

Automated Collection Methods

• Website Cookies — small data files stored on your device
• Google Analytics — website traffic and behavior analysis
• Facebook Pixel — social media advertising tracking
• Google Tag Manager — marketing tag management
• Hotjar or Similar Tools — user experience and behavior analysis
• Server Logs — automatic recording of website access data

 Why We Collect & Use Your Information

We collect and use your personal information for the following specific, legitimate purposes:

 Service Delivery Purposes

• Responding to Enquiries — contacting you about your service requests
• Client Onboarding — setting up your account and project
• Project Execution — delivering the digital marketing services you engaged
• Account Management — managing ongoing service relationships
• Reporting & Analytics — providing performance reports for your campaigns
• Technical Support — resolving technical issues and service problems
• Payment Processing — invoicing, payment collection, and financial records
•  Communication Purposes

• Service Updates — keeping you informed about your project progress
• Important Notifications — sharing critical updates about our services
• Marketing Communications — sending relevant offers and insights (with consent)
• WhatsApp Broadcasts — sharing valuable digital marketing tips and offers
• Newsletter — delivering educational content and company updates
•  Business & Legal Purposes

• Legal Compliance — meeting our obligations under Indian law
• Financial Records — maintaining required accounting and tax records
• Dispute Resolution — resolving any disagreements or complaints
• Fraud Prevention — protecting against fraudulent activities
• Security — maintaining the security of our systems and data

Improvement Purposes

• Website Optimization — improving our website user experience
• Service Enhancement — developing and improving our service offerings
• Market Research — understanding client needs and market trends
• Portfolio Development — showcasing our work (with client permission)

 Legal Basis for Processing Your Information

We process your personal information on the following legal grounds:

 Cookies & Tracking Technologies

 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us recognize returning visitors, remember preferences, and analyze website usage patterns.

Types of Cookies We Use

Essential Cookies
These cookies are necessary for our website to function correctly. They cannot be disabled. They include:

• Session management cookies
• Security and authentication cookies
• Load balancing cookies
• Form submission cookies

Analytics Cookies
These cookies help us understand how visitors use our website:

• Google Analytics cookies (_ga, _gid, _gat)
• Heatmap and session recording cookies
• Performance measurement cookies

Marketing Cookies
These cookies support our advertising activities:

• Facebook Pixel cookies
• Google Ads conversion tracking cookies
• Remarketing and retargeting cookies
• Social media integration cookies

Preference Cookies
These cookies remember your settings and preferences:

• Language preference cookies
• Display preference cookies
• Cookie consent preference cookies
•  
•  Managing Your Cookie Preferences

You can control cookies through:

• Browser Settings — most browsers allow you to block or delete cookies
• Cookie Consent Tool — using our website’s cookie preference center
• Opt-Out Links — Google Analytics opt-out, Facebook ad preferences
• Device Settings — mobile device privacy and advertising settings

Please note that disabling certain cookies may affect the functionality and user experience of our website.

 How We Store & Protect Your Information

 Data Storage

Your personal information is stored:

• On secure servers located in India and internationally
• In encrypted cloud storage systems
• In password-protected CRM systems
• In secure email communication platforms
• In backed-up, access-controlled databases

Security Measures

We implement comprehensive security measures to protect your information:

• Encryption — SSL/TLS encryption for all data transmission
• Access Controls — strict role-based access to client information
• Password Policies — strong password requirements for all systems
• Two-Factor Authentication — additional security layer for critical accounts
• Regular Security Audits — periodic review of security practices
• Staff Training — regular privacy and security training for team members
• Secure Disposal — proper destruction of data when no longer needed

 Data Retention Periods

After retention periods expire, data is securely deleted or anonymized.

 Who We Share Your Information With

We never sell your personal information to third parties. We share information only in the following limited circumstances:

Service Partners & Tools

We use trusted third-party tools and platforms to deliver our services. These include:

All third-party partners are required to maintain appropriate security and privacy standards.

Legal Disclosure

We may disclose your information when legally required to:

• Comply with court orders, subpoenas, or legal processes
• Respond to government or regulatory authority requests
• Protect the rights, property, or safety of our company, clients, or public
• Prevent fraud, cybercrime, or illegal activities
• Enforce our Terms & Conditions

 Business Transfers

In the event of a merger, acquisition, or sale of Guru Digital Solutions, your information may be transferred to the acquiring entity — subject to the same privacy protections described in this policy. You will be notified of any such transfer.

 Your Privacy Rights

As a user of our website and services, you have the following rights regarding your personal information

Right to Access

You have the right to request a copy of all personal information we hold about you. We will provide this information within 30 days of your verified request.

 Right to Correction

You have the right to request correction of any inaccurate, incomplete, or outdated personal information we hold about you.

 Right to Deletion

You have the right to request deletion of your personal information, subject to our legal obligations to retain certain records. We will process deletion requests within 30 days.

 Right to Restrict Processing

You have the right to request that we restrict processing of your personal information in certain circumstances — for example, while we verify the accuracy of information you have disputed.

Right to Data Portability

You have the right to receive your personal information in a structured, machine-readable format and to transfer this information to another service provider where technically feasible.

 Right to Withdraw Consent

Where we process your information based on consent — such as marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing before withdrawal.

Right to Object

You have the right to object to processing of your personal information for direct marketing purposes. Upon receiving such objection, we will immediately cease marketing communications.

H3: How to Exercise Your Rights

To exercise any of your privacy rights, please contact us:

Phone: +91-7350569583
Email: privacy@gurudigitalsolutions.in
WhatsApp: +91-7350569583

We will respond to all verified privacy requests within 30 days. We may need to verify your identity before processing your request.

 Marketing Communications & Opt-Out

H3: Types of Marketing We Send

With your consent, we may send:

• Email newsletters with digital marketing tips and insights
• WhatsApp broadcasts with offers and valuable content
• SMS notifications about services and promotions
• Social media retargeting advertisements

H3: How to Opt Out

You can opt out of marketing communications at any time through:

• Email — clicking the unsubscribe link in any marketing email
• WhatsApp — replying “STOP” to any WhatsApp broadcast
• SMS — replying “STOP” to any SMS message
• Direct Contact — emailing privacy@gurudigitals.in
• Social Media — adjusting ad preferences on respective platforms

Opt-out requests are processed within 48 hours. Please note that opting out of marketing does not affect service-related communications.

Children’s Privacy

Guru Digital Solutions does not knowingly collect personal information from individuals under the age of 18 years. Our services are intended for business owners, entrepreneurs, and adults making professional decisions.

If we become aware that we have inadvertently collected personal information from a minor, we will immediately delete that information from our systems. If you believe we may have collected information from a minor, please contact us immediately at privacy@gurudigitalsolutions.in.

International Data Transfers

As a digital marketing agency, some of our third-party tools and service partners may process or store data outside India — including in the United States, European Union, and other countries.

Where data is transferred internationally, we ensure appropriate safeguards are in place including:

• Standard contractual clauses
• Data processing agreements with third parties
• Transfers only to countries with adequate data protection laws
• Partner compliance with GDPR where applicable

Third-Party Websites & Links

Our website may contain links to third-party websites, social media platforms, and partner resources. This Privacy Policy applies only to www.gurudigitalsolutions.in and our direct services.

We are not responsible for the privacy practices, content, or security of third-party websites. We strongly recommend reviewing the privacy policy of every third-party website you visit through links on our website.

Social Media Privacy

When you interact with Guru Digital Solutions on social media platforms including Facebook, Instagram, LinkedIn, YouTube, and WhatsApp — your interactions are also subject to the respective platform’s privacy policies.

We may collect information from your public social media profiles when you engage with our content, pages, or advertisements. This information is used to improve our marketing and communications.

 WhatsApp Communication Policy

We use WhatsApp Business for client communication and marketing broadcasts. By providing your WhatsApp number to us, you consent to receiving:

• Service-related communications and updates
• Project status notifications
• Invoice and payment notifications
• Marketing broadcasts (where consent is given)

You may opt out of WhatsApp marketing broadcasts at any time by replying “STOP” to any broadcast message. Service-related WhatsApp communications may continue as necessary for project delivery.

Google Analytics & Advertising

Our website uses Google Analytics to collect anonymous website usage data. This helps us understand visitor behavior and improve our website experience.

Google Analytics data collected includes:

• Session duration and pages visited
• Geographic location (country/city level)
• Device and browser information
• Traffic sources and referrers

You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on available at tools.google.com/dlpage/gaoptout.

We also use Google Ads and Meta Advertising platforms that use cookies to show you relevant advertisements based on your website visits and interests. You can manage your advertising preferences through:

• Google Ads: myaccount.google.com/data-and-privacy
• Facebook/Meta: facebook.com/ads/preferences

 Changes to This Privacy Policy

Guru Digital Solutions reserves the right to update, modify, or revise this Privacy Policy at any time to reflect:

• Changes in our services or business practices
• New legal or regulatory requirements
• Improved privacy practices and standards
• Technology changes affecting data processing

When we make significant changes, we will:

• Update the “Last Updated” date at the top of this policy
• Post a prominent notice on our website
• Notify active clients by email where appropriate
• Request renewed consent where required by law

We recommend reviewing this Privacy Policy periodically — at least every 6 months — to stay informed of how we protect your information.

 Grievance Officer

In accordance with the Information Technology Act, 2000 and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 — we have appointed a Grievance Officer to address privacy concerns:

Grievance Officer
Guru Digital Solutions
Address:Shop no 109,Hi tech business city,Chikhalthana MIDC,

                        Chhtrapati Sambhajinagar.431006 India, India
Phone: +91-7350569583
Response Time: Within 30 days of receiving complaint

 Applicable Law & Jurisdiction

This Privacy Policy is governed by the laws of India, including:

• Information Technology Act, 2000
• Information Technology (Amendment) Act, 2008
• IT (Reasonable Security Practices) Rules, 2011
• Digital Personal Data Protection Act, 2023
• Consumer Protection Act, 2019

Any disputes arising from this Privacy Policy shall be subject to the exclusive jurisdiction of courts in Chhatrapati Sambhajinagar, India.

 Contact Us About Privacy

For any privacy-related questions, concerns, requests, or complaints — please contact our dedicated privacy team:

Guru Digital Solutions — Privacy Team
Address: Shop no 109,Hi tech business city,Chikhalthana MIDC,

                        Chhtrapati Sambhajinagar.431006 India
Phone: +91-7350569583
WhatsApp: +91-7350569583
General Email: gurudigitals@25gmail.com
Website: www.gurudigitals.in
Business Hours: Monday to Saturday, 9:00 AM – 7:00 PM IST

We are committed to responding to all privacy inquiries within 30 business days.